Primary Function
ARBOS GROUP S.P.A has about 150 Engineers in R&D and Manufacturing spread between Italy and China with a prospect to growth up to 200 by end of 2018.
The IT Technical Engineering Support primary role is to deliver a high-quality service to the engineering community and will manage and administer Teamcenter as corporate PLM.
We are looking for a young IT talent that is looking to growth her/his professional career into a multinational IT engineering environment with a focus on Teamcenter, one of the Market leader product in the PLM space.
The IT Technical Engineering Support will be the vital link between IT and our R&D community and advocate to stronger the IT value proposition in this area.
Reporting Relation: IT Director
Essential responsibilities
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Diagnose and troubleshoot technical issues
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Taking ownership of customer issues reported and seeing problems through to resolution
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Properly escalate unresolved issues to appropriate internal teams
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Coordinate with IT Service Delivery Team
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Provide prompt and accurate feedback to customers
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Ensure all issues are properly logged
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Prioritize and manage several open issues at one time
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Report on technical issues and make recommendations to fix systems or processes gap
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Document technical knowledge in the form of notes and manual
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Become Teamcenter administrator
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Keep tracking of the Engineering Toolsets and License
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Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to ARBOS.
Qualifications / Requirements
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Educational background: Degree in Information technology or equivalent
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Years experience: 2+
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Professional background: CAD Systems and IT Infrastructure management
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Technical skills:- Wintel platform- CAD Systems like (Catia, Solid Edge, Solid Works ) from technical side- Teamcenter (certified is a plus)
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Soft skills: communication skills, project management skills
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Language skills: English intermediate level
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Availability to travel: YES
Job grade and salary will be commensurate with the current experience.
Interested candidates, males and females (L.903/77), can send their detailed CV with the authorization to process personal information (D.Lgs 196/03 artt. 7/13/23).
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We express ourselves through outstanding projects in order to overcome our most ambitious challenges and let ARBOS grow strong. Do you want to be part of our team?